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Refund and Returns Policy

 

Overview

At [Your Brand Name], we are committed to providing high-quality digital fonts and ensuring customer satisfaction. Please read our refund and returns policy carefully before making a purchase. By purchasing any digital product from our website, you agree to the terms outlined below.

 

Refund Policy

 

1. Digital Products

Due to the nature of digital products, all font sales are final and non-refundable once the files have been downloaded. This is because digital products cannot be “returned” like physical goods.

However, refunds may be issued in the following cases:

  • If the digital files were not delivered successfully.
  • If the downloaded files are defective or corrupted, and a replacement cannot be provided.

2. Eligibility for Refunds

To request a refund, please contact us at support@strategicsheep.com with the following information:

  • Order number.
  • Description of the issue.
  • Proof of payment.

Refund requests must be made within 14 days of purchase.

 

Exchanges

We do not offer exchanges for digital products. If you encounter any issues with your font files, please contact us, and we will work with you to resolve the issue by providing a replacement.

 

Support for Free Fonts

For free fonts, no refunds or exchanges apply. If you experience issues with free downloads, please reach out to our support team at support@strategicsheep.com for assistance.

 

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us:

 

Additional Notes

  1. Refunds are processed within 5–10 business days after approval.
  2. We reserve the right to deny refund requests that do not comply with this policy.
  3. By downloading or using our digital products, you agree to these terms.